GET READY
Prepare a helpful voice note
Say what happened, what you need, and any deadline. Avoid passwords and security codes.
Last reviewed: July 30, 2026GET READY
What to gather before asking for help
Bring the letter, date, names, reference numbers, and the outcome you want.
Last reviewed: July 30, 2026GUIDE
How appointments work
Fixed-price services are paid in full before booking. Quoted services are reviewed first.
Last reviewed: July 30, 2026GUIDE
Prepare for a phone call
Write the goal, three questions, and what information may be shared.
Last reviewed: July 30, 2026GUIDE
Protect private information online
Never send passwords, one-time codes, or full payment-card details.
Last reviewed: July 30, 2026GUIDE
Upload a clear document
Use good light, include every page, and cover unrelated sensitive details.
Last reviewed: July 30, 2026GUIDE
Cancellation and rescheduling
Cancel 24+ hours ahead for a full refund or a free reschedule. Cancel within 24 hours and 50% is retained. Arriving 15+ minutes late is a no-show and the full charge is kept.
Last reviewed: July 30, 2026